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How Can I Cancel My Subscription?

How to cancel a recurring subscription

  1. Using a desktop browser, please navigate to our website www.umzu.com and log into your account by clicking the highlighted icon shown in the screenshot below:
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  2. Fill out your login information.

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  1. Once you're logged in, your screen will show many different tabs to choose from. Please mouse over the 'subscriptions' tab highlighted below. Then, select the 'edit' option next to the product you wish to cancel.

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  1. Once the page loads, scroll down, and click 'deactivate subscription' on the bottom right-hand side.

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5.Select a reason as to why you are cancelling your subscription and click 'continue'.

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  1. Next, you will be presented with the chance to upgrade your subscription discount, select 'deactivate subscription' if you wish to continue with the cancelling process.

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  1. You will be brought back to the 'subscriptions' tab once the item has been canceled. Scroll down to the very bottom to review your 'inactive subscriptions' and make sure everything is in order.
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