UMZU logo
UMZU logo

All articles

Subscription Management

Making changes to your subscription

How Can I Update My Payment Information?

STEP 2: Once you've successfully logged in, select "Manage Subscriptions". You will be directed to a screen that asks you to pass a Two-Factor Authorization to access your subscriptions. Satisfy this step by putting in your email and you will receive

What if I'm having trouble logging into my account?

Let's first make sure you understand that there is an UMZU.com and a Subscription account, each requiring secure access. To see all features of your UMZU account including having acess to your subscription (manage subscription), Rewards (memberships)

How Can I Update My Shipping Address on My Subscription?

STEP 2: Once you've successfully logged in, select "Manage Subscriptions". You will be directed to a screen that asks you to pass a Two-Factor Authorization to access your subscriptions. Satisfy this step by entering your email and you will receive a

How Can I Delay or Skip My Subscription?

How can I delay or skip my subscription on a desktop browser?Go to our website umzu.com and click the "Account" icon in the upper right-hand corner. Log into your account with the same email used for your subscriptions.  Select "Manage Subscriptions.

How Can I Change The Delivery Frequency On My Subscription?

STEP 2: Once you've successfully logged in, select "Manage Subscriptions". You will be directed to a screen that asks you to pass a Two-Factor Authorization to access your subscriptions. Satisfy this step by putting in your email and you will receive

How Can I Swap Products on My Subscription?

STEP 2: Once you've successfully logged in, select "Manage Subscriptions". You will be directed to a screen that asks you to pass a Two-Factor Authorization to access your subscriptions. Satisfy this step by putting in your email and you will receive

If I Cancel My Subscription, Will My Order Still Ship?

Subscriptions should be skipped or canceled at least 24 hours before the scheduled charge. If you cancel your subscription after your order has been processed (charged your card), you must reach out to our Customer Care Team (email [email protected]) to