Whether you have a question, feedback, or just want to say hello, we're here to listen. Fill out this form, and we'll get back to you as soon as possible. Your thoughts and inquiries are important to us!

My Account

Shop

UMZU

UMZU Support

How Can I Update My Payment Information?

What if I'm having trouble logging into my account?

How Can I Update My Shipping Address on My Subscription?

How Can I Delay or Skip My Subscription?

How Can I Change The Delivery Frequency On My Subscription?

How Can I Swap Products on My Subscription?

How Can I Add a New Subscription Item to My Current Subscription?

How Can I Add a One-Time Order Product To My Subscription?

How Can I Merge My Subscriptions Into One Order

How To Reactivate a Subscription

How Can I Cancel My Subscription?

If I Cancel My Subscription, Will My Order Still Ship?

Subscription Management

What is Umzu's Loyalty Program

How Can I Check My Rewards Balance?

How Can I use My Loyalty Credits on an Upcoming Subscription Order?

How Can I Use My Loyalty Credits at Checkout?

Umzu's Loyalty Program

What Kind of Gelatin Is Used In Your Products?

Can Women Use UMZU Products?

Can I take all of your products together?

What if my product expired?

What Kind of Bottles Do Your Products Come In?

Product Questions

How Can I Get Free Shipping?

Do You Ship Internationally?

Can I Change the Shipping Address On An Order?

How Can I Change the Address After Shipment?

Customs Duty and Tax for International Orders

How Long Does Delivery Take?

Why Does My Order Require a Signature?

Do You Offer Expedited Shipping?

How Can I Track My Order?

How Do I Report a Missing Order

What if My Order Arrived Damaged or Was Incorrect?

New York Shipping Regulation

How We Ship

Shipping Questions

How Can I Place a One-Time Order and Not A Subscription Order?

Payment Methods

What is Shop Pay

Making a Purchase

Is There a Money-back Guarantee?

How Can I Make a Return?

How do I cancel my order and get a refund?

Returns or Refunds

Do You Have a Wholesale Program?

Do You Have an Affiliate or Ambassador Program?

Is There a Limit to the Number of Items I Can Purchase?

Wholesale or Affiliate Programs

How Can I Unsubscribe From UMZU Emails?

How Can I Unsubscribe From UMZU Text Messages?

How can I unsubscribe to UMZU Email Marketing

How do I opt out of Data Sharing

How Can I stop receiving UMZU text messages

Unsubscribe (marketing)

How Can I Contact UMZU?

Customer Support

Learn how to get cash back credit with every purchase at Umzu!

All articles

Categories