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How Can I Swap Products on My Subscription?

How Can I Update My Shipping Address on My Subscription?

*Note - The address will need to be updated on each item in your subscription.

How Can I Update My Billing Address On My Subscription?

Can I Change the Shipping Address On An Order?

Is there anything I can do to avoid mis-deliveries?. Please check your address prior to submitting the order. Browser add-ons can select an incorrect address.The default address on your UMZU account is used for one-time orders only. Address changes t

How Can I Cancel My Subscription?

5.Select a reason as to why you are cancelling your subscription and click 'continue'.

How Can I Update My Payment Information?

How Can I Add Products to My Subscription?

How Can I Add a One-Time Order Product To My Subscription?

How Can I Redeem a Discount Code, Using Rewards Points on My Existing Subscription?

How Are My Reward Points Earned and Redeemed?

Each time you place an order with us, you receive points that you can use on future purchases. Currently we have two different tiers:. UMZU Rewards Members receive 5 points for every $1 spent and U-Save Club Members receive 10 points for every $1 spe

How To Add A Reward To Your Subscriptions On Your Cellular Device (Web Browser)

How Can I Reach You via Phone? (Desktop Browser Instructions)

How Can I Delay My Subscription?

What Kind of Gelatin Is Used In Your Products?

The capsules that we use for our products are made from bovine gelatin. This is true for all products except for Floracil50 and Immune, which use vegetable capsules. Our capsules are not certified Kosher or Halal.

How Can I Contact UMZU?

Can Women Use UMZU Products?

All of our products can be taken by both men and women.

How Can I Get Free Shipping?

We offer free domestic shipping on US orders whose product total is $99 or above. If you would like to get free shipping on your subscription order that is normally under 99 dollars, you can increase the amount that you order but order it less freque

How Can I Unsubscribe From UMZU Emails?

How Can I Unsubscribe From UMZU Text Messages?

Please reply to our text message with the word "STOP". It is important that your reply only contains the word STOP absent any other characters (e.g. letters, number, symbols, spaces, etc.) This will prevent future text messages from being sent to you

How Can I Make a Return?

We do not accept returns on supplements, personal care, and food items. If it is your first purchase of an item, it may qualify for a money-back guarantee as long as you reach out to our Customer Care team within 60 days of purchase. Orders that are

Do You Have a Wholesale Program?

Thanks for your interest in a wholesale account. For consideration, please fill out the following information via the link below and we'll follow up once our wholesale program opens up.

How Can I Place a One-Time Order and Not A Subscription Order?

How Can I Access UMZUFit?

UMZUfit can be accessed by the tab on the top left corner of our website or by going to Click the "Log In" button on the top right corner:. From there, you can either log in to an existing account with your email address and password:.

How Can I Change The Delivery Frequency On My Subscription?

How Can I Manage My Account Using a Mobile Browser?

5. Click Subscriptions to manage/edit subscription frequency, charge date, shipping address, and product selection. 6. Click Addresses to view all address associated with your account. 7. Click Billing to update your payment method or billing address

Do You Ship Internationally?

If we are currently shipping to your country, the UMZU website will give you the option to select your country at the checkout. If your country isn't an option, we are not currently shipping there. We ship UPS Express Saver, duties prepaid, to Canada