How Can I Change the Address After Shipment?Updated 6 months ago
Once an order ships, we cannot change it, including the shipping address. Orders returned or refused are non-refundable outside of our money-back guarantee. https://www.umzu.com/pages/returns-refunds-money-back-guarantee
The carrier may provide options to hold your package for pickup, or if you have moved and a mail forwarding address is on file, your package will be forwarded to the new address.
To request a hold for pickup or return to sender through the United States Postal Service, visit USPS.com and select "Intercept." If you need assistance determining your options, we are happy to help.
If you cannot pick up your package or use Mail Forward, don't hesitate to contact our customer care to see if there are other solutions we can provide to ensure our products are received.