We offer free domestic shipping on US orders with a product total of $75 or above (excluding virtual items). The same free shipping threshold applies to subscriptions. You can increase the product quantity and extend the billing cycle to reach the fr
We ship UPS express saver duties prepaid to Canada, Australia, and New Zealand. We ship to the UK with limitations. Due to Brexit/ VAT, we now require that your order be a minimum of £135 (currently about USD 172). In the meantime, some of our Intern
How can I change the address on my processed order?. Once an order has been processed, there may only be a brief period to correct it. Please email [email protected] or chat with UMZU right after placing your order to see if we can make a change. If we a
Once an order ships, we cannot change it, including the shipping address. Orders returned or refused are non-refundable outside of our money-back guarantee. https://www.umzu.com/pages/returns-refunds-money-back-guarantee. The carrier may provide opti
Customs duty and import tax are specific to a particular country and the responsibility of the importing party when electing to ship without paying duties & taxes in advance. Customs authorities in each country calculate duty and tax based on a numbe
Our standard processing time for an unfulfilled order is two business days. There will be no carrier pickup on weekends or certain holidays. After carrier pickup, depending on your location from the warehouse, you can expect our package to arrive in
Due to new legislation in the state of New York, supplements mentioning weight loss, body, and muscle building will require an adult's signature. Weight loss and muscle building are key factors for many on their journey to better health. Most of our
We do not offer expedited shipping for US orders. However, selecting Standard Shipping at the checkout will allow for faster delivery times.
A confirmation email with order details is sent when an order is placed. Once your order has shipped, you will receive another email with your tracking number. Click on the tracking number link or enter the tracking number link at the carrier's track
You may log into UMZU.com using the email address you used to place your order. From there, you can view a list of completed orders. Click on the order number, and more details about your order will be provided, including the order's contents, the or
We're so sorry to hear that your order arrived damaged or was incorrect. To help us resolve this for you quickly, please email us at [email protected] with some details. Let us know which items were damaged and the extent of the damage. Also, let us know
Effective April 22nd, 2024, New York law A.5610/S.5823 prohibits the sale of certain weight loss and sports nutrition dietary supplements to consumers under 18. This law applies to all retailers. An adult signature requirement will be added to the po
UMZU ships primarily via USPS United States Postal Service. The standard processing time for an unfulfilled order is two business days. There is no carrier pickup on weekends or certain holidays. After carrier pickup, depending on your location from