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How Can I Swap Products on My Subscription?Updated 3 months ago

How to Swap Subscription Items

STEP 1: Go to UMZU.com and click the profile icon on the top right-hand side, logging into your account using the same email address that you used for your subscription.



STEP 2: Once you've successfully logged in, select "Manage Subscriptions". You will be directed to a screen that asks you to pass a Two-Factor Authorization to access your subscriptions. Satisfy this step by putting in your email and you will receive a 4-digit code. Pass the Two-Factor Authorization by inputting the 4-digit code. 

STEP 3: On the following screen select "Manage Subscription":



 STEP 4: On the Subscriptions page, click "Swap product":



STEP 5: Find the subscription you want to swap out and click the + symbol. Then click "Continue":



STEP 6: Find the product you want to add by scrolling through the drop-down list or typing it into the search bar. Click the + symbol next to the product and then click "Select New Product":



STEP 7: Wait for the next pop-up to confirm that the items have been swapped:

 

 You're all set! The new subscription should show up under the Subscription Details section here: 


As always, please reach out to [email protected] if you need any further assistance! 


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