How do I cancel my order and get a refund?Updated 20 days ago
We can not guarantee that your order is at a stage where it can be pulled for edits or cancellations.
Once an order is charged, it is immediately transmitted to the fulfillment center. The order then goes into various stages of fulfillment and may not always be cancellable or changed, even if your order fulfillment status shows otherwise. If the order has reached the packing stage, it cannot be changed. This stage is often achieved within 24 hours. If you have an urgent request, please email or text us with the subject line "URGENT" and include your requested change. We will do our best to accommodate your request. Our hours are Monday through Friday. However, we will look for these URGENT emails on Monday in the early morning hours.
Canceling a subscription does not cancel an order that has already been charged to your card. You must reach out to [email protected] to see if the order can also be canceled. To prevent unwanted charges, please manage your subscription 24 hours before a charge is made. Reminder emails are sent three days before the subscription charge.
If we are able to cancel the order, you will receive an email to confirm the cancellation. Your order will be refunded upon cancellation. Typically, refunds are processed within 48 hours; however, depending on your financial institution, it may take up to 7 business days.
Please be aware that if the transaction is voided, you will see the pending charge drop from your account rather than receive a credit.
Orders charged through third-party apps such as Shop Pay, Google Pay, PayPal, and Apple Pay may experience delays in charge completion and refund processing. Please allow for extra time for all transactions to settle on your account.
If you reach out to cancel a subscription order, please specify whether you also want the subscription canceled.
Please keep in mind that, outside of the first-order trial money-back guarantee, UMZU does not accept Returns or refused orders. https://www.umzu.com/pages/returns-refunds-money-back-guarantee