Money-back Guarantee. We have a 60-day money-back guarantee for the first purchase of our products after at least two weeks of use from the time of shipment. Please note the exceptions below. A full refund of the product will be issued back to the sa

Money-back GuaranteeWe have a 60-day money-back guarantee for the first purchase of our products after at least two weeks of use from the time of shipment. Please note the exceptions below. A full refund of the product will be issued back to the same form of payment used, less shipping charges (and any applicable shipping tax) per the policy below.To prevent abuse, we limit the use of this guarantee to 3 individual products per any 12-month period for only the first-time purchase of that item. If you purchase 3 of the same item, the money-back guarantee will cover a refund of one of those items, you may receive store credit for the remaining items.&#xA0;Bundles (or orders) with more than 3 products will be limited to a refund of the 3 highest priced, eligible products in that bundle less any discounts applied to that bundle. The first-purchase rule outlined herein is enforced for components of those bundles.Wholesale or orders that are being resold are not eligible for returns/refunds.Please contact <a href="mailto:help@umzu.com">help@umzu.com</a> to initiate the request with the Order Number and specific products.Please read the full policy here: <a href="https://www.umzu.com/pages/returns-refunds-money-back-guarantee" id="isPasted">https://www.umzu.com/pages/returns-refunds-money-back-guarantee</a>

Is There a Money-back Guarantee?

We do not accept returns on supplements, personal care, and food items. If it is your first purchase of an item, it may qualify for a money-back guarantee as long as you reach out to our Customer Care team within 60 days of purchase. Orders that are

<h2 data-ghq-card-content-type="MEDIUM_HEADING" id="isPasted">Return Policy</h2>We do not accept returns on supplements, personal care, and food items. If it is your first purchase of an item, it may qualify for a money-back guarantee as long as you reach out to our Customer Care team within 60 days of purchase.&#xA0;Orders that are returned as undeliverable, refused at point of delivery or otherwise returned without prior authorization are eligible for a refund per the policy above less inbound/return shipping fees that we are charged to recover your order. Please allow 2-4 weeks from the time the order is received by our warehouse for these to be processed. Items that do not qualify for first-time use are non-refundable.&#xA0;Please read our complete policy here: <a href="https://www.umzu.com/pages/returns-refunds-money-back-guarantee" id="isPasted">https://www.umzu.com/pages/returns-refunds-money-back-guarantee</a><div data-slate-fragment="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">Quality-Related Returns: We stand behind the quality of our products. Any requests for a quality-related issue need to be evaluated. Please contact Customer Care at <a data-ghq-card-content-type="LINK" data-testid="Fact Editor Link" href="mailto:help@umzu.com">help@umzu.com</a> with your order number and additional relevant issues.</div>

How Can I Make a Return?

We can not guarantee that your order is at a stage where it can be pulled for edits or cancellations. Once an order is charged, it is immediately transmitted to the fulfillment center. The order then goes into various stages of fulfillment and may no

We can not guarantee that your order is at a stage where it can be pulled for edits or cancellations.Once an order is charged, it is immediately transmitted to the fulfillment center. The order then goes into various stages of fulfillment and may not always be cancellable or changed, even if your order fulfillment status shows otherwise. If the order has reached the packing stage, it cannot be changed. This stage is often achieved within 24 hours. &#xA0;If you have an urgent request, please email or text us with the subject line &quot;URGENT&quot; and include your requested change. We will do our best to accommodate your request. &#xA0;Our hours are Monday through Friday. However, we will look for these URGENT emails on Monday in the early morning hours.Canceling a subscription does not cancel an order that has already been charged to your card. You must reach out to <a href="mailto:help@umzu.com" target="_blank">help@umzu.com</a> to see if the order can also be canceled. To prevent unwanted charges, please manage your subscription 24 hours before a charge is made. Reminder emails are sent three days before the subscription charge.If we are able to cancel the order, you will receive an email to confirm the cancellation. Your order will be refunded upon cancellation. Typically, refunds are processed within 48 hours; however, depending on your financial institution, it may take up to 7 business days.Please be aware that if the transaction is voided, you will see the pending charge drop from your account rather than receive a credit.&#xA0;Orders charged through third-party apps such as Shop Pay, Google Pay, PayPal, and Apple Pay may experience delays in charge completion and refund processing. Please allow for extra time for all transactions to settle on your account.<a href="https://www.umzu.com/pages/returns-refunds-money-back-guarantee" rel="noopener noreferrer" target="_blank"></a>If you reach out to cancel a subscription order, please specify whether you also want the subscription canceled.&#xA0;Please keep in mind that, outside of the first-order trial money-back guarantee, UMZU does not accept Returns or refused orders. <a href="https://www.umzu.com/pages/returns-refunds-money-back-guarantee" data-fr-linked="true" style=" text-decoration: none;" id="isPasted">https://www.umzu.com/pages/returns-refunds-money-back-guarantee</a>&#xA0;

How do I cancel my order and get a refund?

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Returns or Refunds

Is There a Money-back Guarantee?

How Can I Make a Return?

How do I cancel my order and get a refund?