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How Can I Change The Delivery Frequency On My Subscription?Updated 4 months ago

How to Update the Shipping Address on Your Subscription


 STEP 1: Go to UMZU.com and click the profile icon on the top right-hand side, logging into your account using the same email address that you used for your subscription.  


 


STEP 2: Once you've successfully logged in, select "Manage Subscriptions". You will be directed to a screen that asks you to pass a Two-Factor Authorization to access your subscriptions. Satisfy this step by putting in your email and you will receive a 4-digit code. Pass the Two-Factor Authorization by inputting the 4-digit code.


STEP 3: On the following screen select "Manage Subscription":

 

STEP 4: Click "Set next order date" to set a specific charge date. 


A pop-up will appear, and you will be able to select the month and date for the next charge:

STEP 5: Click "Set next order date" again to save the changes. 


If you would like to SKIP an upcoming order without setting a specific charge date,  please see the directions below:

On the Subscriptions page click "Skip next order":


A pop-up will then appear for you to confirm the changes: 


You're all set! You can email us at [email protected] if you would like to confirm any changes that have been made.


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