Our Rewards program offers up to 20% cashback in Umzu store credit to use on future purchases.  Here's how it works:. FREE TIER:. UMZU VIP MEMBERSHIP - THE BEST VALUE:. *Note: Refunds for VIP memberships are available only within 5 days of the charge

Our Rewards program offers&#xA0;up to 20% cashback in Umzu store credit to use on future purchases. &#xA0;Here&apos;s how it works:FREE TIER:<ul><li>Earn 5% cash back in Umzu store credit on every purchase*</li><li id="isPasted">Redeem your Umzu store credit on future purchases at checkout or on upcoming subscription orders.</li><li>Free USA shipping on all orders $75+.&#xA0;</li></ul>UMZU VIP MEMBERSHIP - THE BEST VALUE:<ul><li>Earn 20% cash back in Umzu store credit on every purchase*</li><li>Enjoy free USA shipping on all your orders.</li><li>Early access to new products</li><li>Surprise and delight gifts</li><li>Exclusive deals &amp; promos</li></ul>*Note: Refunds for VIP memberships are available only within 5 days of the charge, provided no membership benefits have been utilized (including but not limited to cashback credits, free shipping, or discounts). After 5 days, memberships are non-refundable. Cancelation before the end of the annual term does not result in a refund; benefits remain available until the term ends. Credits expire after 180 days. Credit earned pre-tax, post discount amount for paid products only (excluding membership purchase); no credit on shipping costs. If an order is refunded, the credits earned are also removed. Terms are subject to change without notice. Valid US only. Void where prohibited.

What is Umzu's Loyalty Program

To check your loyalty cashback balance:. Step One: Go to umzu.com, click "Account," and log in with the email address you've used to place your orders. Step Two: Select the "Membership" tab:. Step Three: Your rewards balance will show under "Your Cas

To check your loyalty cashback balance:Step One: Go to umzu.com, click &quot;Account,&quot; and log in with the email address you&apos;ve used to place your orders.<img src="https://attachments.gorgias.help/0e8PW745LgxDnpGB/hc/L5k0Dw70YPxvoQAM/2024091913-01ffdf4a-6d12-4764-9669-740644f27ebf-652f8d61-863f-493a-9e69-99d1f7584c79.png" style="width: 698px;" class="fr-fic fr-dib">Step Two: Select the &quot;Membership&quot; tab:<img src="https://attachments.gorgias.help/0e8PW745LgxDnpGB/hc/L5k0Dw70YPxvoQAM/2024091913-8749d915-6a50-447d-9381-633ec050e8cd-9c286829-1e03-44b9-bc95-ba7d68bc08c9.png" style="width: 698px;" class="fr-fic fr-dib">Step Three: Your rewards balance will show under &quot;Your Cash:&quot;<img src="https://attachments.gorgias.help/0e8PW745LgxDnpGB/hc/L5k0Dw70YPxvoQAM/2024091913-5c40c76e-c3d8-4f37-b6e1-078a862d04f2-6d759f26-a170-44b1-b643-c84241294207.png" style="width: 680px;" class="fr-fic fr-dib">Note: Please view and utilize Loyalty Rewards via a web browser on a computer or a mobile device. The Umzu app currently lacks full rewards functionality. To use your rewards for established subscription orders, please email <a href="mailto:help@umzu.com">help@umzu.com</a> &#xA0;

How Can I Check My Rewards Balance?

Note: Please view and utilize Loyalty Rewards via a web browser on a computer or a mobile device. The Umzu app does not yet contain full rewards functionality.

<ol><li style="text-align: left;">If you&apos;re using a computer, go to&#xA0;<a data-ghq-card-content-type="link" data-slate-inline="true" data-slate-node="element" data-testid="editor-element-link" href="https://umzu.com" rel="noreferrer noopener" target="_blank">UMZU.com</a><span data-slate-fragment="JTVCJTdCJTIydHlwZSUyMiUzQSUyMnAlMjIlMkMlMjJjaGlsZHJlbiUyMiUzQSU1QiU3QiUyMnRleHQlMjIlM0ElMjJJZiUyMHlvdSdyZSUyMHVzaW5nJTIwYSUyMGNvbXB1dGVyJTJDJTIwZ28lMjB0byUyMCUyMiU3RCUyQyU3QiUyMnR5cGUlMjIlM0ElMjJsaW5rJTIyJTJDJTIydXJsJTIyJTNBJTIyaHR0cHMlM0ElMkYlMkZ1bXp1LmNvbSUyMiUyQyUyMmNoaWxkcmVuJTIyJTNBJTVCJTdCJTIydGV4dCUyMiUzQSUyMlVNWlUuY29tJTIyJTdEJTVEJTdEJTJDJTdCJTIydGV4dCUyMiUzQSUyMiUyMGFuZCUyMGNsaWNrJTIwdGhlJTIwcHJvZmlsZSUyMGljb24lMjBvbiUyMHRoZSUyMHRvcCUyMHJpZ2h0LWhhbmQlMjBzaWRlJTJDJTIwbG9nZ2luZyUyMGludG8lMjB5b3VyJTIwYWNjb3VudCUyMHVzaW5nJTIwdGhlJTIwc2FtZSUyMGVtYWlsJTIwYWRkcmVzcyUyMHVuZGVyJTIwd2hpY2glMjB5b3UlMjBoYXZlJTIweW91ciUyMGFjY291bnQuJTIyJTdEJTVEJTdEJTVE" data-slate-node="text">&#xA0;and click the account icon, logging into your account using the same email address you use to place your orders.&#xA0;<img src="https://attachments.gorgias.help/0e8PW745LgxDnpGB/hc/L5k0Dw70YPxvoQAM/2024091914-7ed9a4cc-818c-45ad-9ead-c17502822a52-screenshot%202024-09-19%20092014.png" style="width: 626px;" class="fr-fic fr-dib"></li><li style="text-align: left;"><span data-slate-fragment="JTVCJTdCJTIydHlwZSUyMiUzQSUyMnAlMjIlMkMlMjJjaGlsZHJlbiUyMiUzQSU1QiU3QiUyMnRleHQlMjIlM0ElMjJhZGQlMjB0aGUlMjBwcm9kdWN0cyUyMHlvdSUyMHdvdWxkJTIwbGlrZSUyMHRvJTIwcHVyY2hhc2UlMjB0byUyMHlvdXIlMjBjYXJ0JTIyJTdEJTVEJTdEJTVE" id="isPasted">Next, add the products you would like to purchase to your cart and proceed to the checkout. <span data-slate-fragment="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" id="isPasted">You will see a box that says &quot;Store Credits to use.&quot; Just above that box is written how much cash-back you have in your account. Enter the amount into the box you want to use on this purchase, then click &quot;Apply&quot;. NOTE: Cash-back redemptions can only be used on the subtotal (or product spend) and do not apply to taxes, shipping costs, or discounts on the order. &#xA0;<img src="https://attachments.gorgias.help/0e8PW745LgxDnpGB/hc/L5k0Dw70YPxvoQAM/2024081514-98d24b9a-ab57-4d03-8555-a6474b1740eb-62ba608d-8ed5-4ea0-ab02-ca3f96c2c112.png" style="width: 644px;" class="fr-fic fr-dib"></li><li style="text-align: left;"><span data-slate-fragment="JTVCJTdCJTIydHlwZSUyMiUzQSUyMnAlMjIlMkMlMjJjaGlsZHJlbiUyMiUzQSU1QiU3QiUyMnRleHQlMjIlM0ElMjJhZGQlMjB0aGUlMjBwcm9kdWN0cyUyMHlvdSUyMHdvdWxkJTIwbGlrZSUyMHRvJTIwcHVyY2hhc2UlMjB0byUyMHlvdXIlMjBjYXJ0JTIyJTdEJTVEJTdEJTVE" id="isPasted">The discount will be applied. Proceed to complete your purchase.</li></ol><span data-slate-fragment="JTVCJTdCJTIydHlwZSUyMiUzQSUyMnAlMjIlMkMlMjJjaGlsZHJlbiUyMiUzQSU1QiU3QiUyMnRleHQlMjIlM0ElMjJhZGQlMjB0aGUlMjBwcm9kdWN0cyUyMHlvdSUyMHdvdWxkJTIwbGlrZSUyMHRvJTIwcHVyY2hhc2UlMjB0byUyMHlvdXIlMjBjYXJ0JTIyJTdEJTVEJTdEJTVE" id="isPasted" style="font-size: 14px;">Note: Please view and utilize Loyalty Rewards via a web browser on a computer or a mobile device. The Umzu app does not yet contain full rewards functionality.

How Can I Use My Loyalty Credits at Checkout?

Whether you have a question, feedback, or just want to say hello, we're here to listen. Fill out this form, and we'll get back to you as soon as possible. Your thoughts and inquiries are important to us!

My Account

Shop

UMZU

Learn how to get cash back credit with every purchase at Umzu!

Umzu's Loyalty Program

How Can I Update My Payment Information?

What if I'm having trouble logging into my account?

How Can I Update My Shipping Address on My Subscription?

How Can I Reschedule or Skip My Subscription?

How Can I Swap Products on My Subscription?

If I Cancel My Subscription, Will My Order Still Ship?

Subscription Management

What Kind of Gelatin Is Used In Your Products?

Can Women Use UMZU Products?

Can I take all of your products together?

What if my product expired?

What Kind of Bottles Do Your Products Come In?

Product Questions

How Can I Get Free Shipping?

Do You Ship Internationally?

Can I Change the Shipping Address On An Order?

How Can I Change the Address After Shipment?

Customs Duty and Tax for International Orders

How Long Does Delivery Take?

Why Does My Order Require a Signature?

Do You Offer Expedited Shipping?

How Can I Track My Order?

How Do I Report a Missing Order

What if My Order Arrived Damaged or Was Incorrect?

New York Shipping Regulation

How We Ship

Shipping Questions

How Can I Place a One-Time Order and Not A Subscription Order?

Payment Methods

What is Shop Pay

Making a Purchase

Is There a Money-back Guarantee?

How Can I Make a Return?

How do I cancel my order and get a refund?

Returns or Refunds

Do You Have a Wholesale Program?

Do You Have an Affiliate or Ambassador Program?

Is There a Limit to the Number of Items I Can Purchase?

Wholesale or Affiliate Programs

How Can I Unsubscribe From UMZU Emails?

How Can I Unsubscribe From UMZU Text Messages?

How can I unsubscribe to UMZU Email Marketing

How do I opt out of Data Sharing

How Can I stop receiving UMZU text messages

Unsubscribe (marketing)

How Can I Contact UMZU?

Customer Support